FAQs

FAQs

Unfortnately our courier drivers don’t delivery to theses addresses, please supply an alternative address at checkout.

We offer a $10 per product shipping cost to our Melbourne Metropolitan customers.

For all Packs, Melbourne Metropolitan Shipping is calculated at $10 per item in the pack.

Please see your postcode on the list below to see if you qualify:
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Jenjo’s Australia wide flat rate shipping is calculated by the SIZE/WEIGHT of EACH product. Unfortunately our courier services cannot delivery to the following locations:

  • Islands
  • P.O Box Addresses
  • Parcel Lockers
  • Post Offices (unless you own/work at one)

*Some remote locations get passed onto a 3rd party courier service to complete the delivery.

Jenjo Games currently only ships Australia & New Zealand Wide. For other international quotes please email us on jenjogames@gmail.com.

Once your order is confirmed and payment is complete

We dispatch orders daily every Monday-Friday during business hours.

  • Vic Metro = 1-2 Business Days
  • Vic Country, NSW & SA  = 2-4 Business Days
  • ACT, QLD & TAS = 3-5 Business Days
  • WA, NT = 5-12 Business Days

Please note: These are an approximate delivery time and can vary during a busy period or a pandemic.

Click & Collect is available on all orders for locals.

Select the ‘Local Pickup’ option at the checkout.

An email will be sent to you once your order is ready for collection.

Once your order has been processed you will receive an email with your tracking details and the site in which you can track your order.

For any clear indication on the whereabouts of your order please track the item on the indicated website.

Any changes need to be done immediately.

Please call 0399454160 for any changes during business hours.

For any orders placed over the weekend please email us on jenjogames@gmail.com.

Once the item has been dispatched we cannot change the order. Any redirection fees will need to be paid for by the customer.

Any items received that are defective please email: jenjogames@gmail.com. Please include photos of the defect, description and your proof of purchase.  Our staff will be in touch within 24 business hours.

If the item has not been received after 10 business of the expected date please contact us and we will launch an investigation with the courier company.

Please include your order number and tracking number when emailing us to ensure a quick and easy process.

You can also contact the courier direct.

For any wholesale queries please contact us via email with your Business info and your questions.

Our address is 5 Plover Drive Altona North 3025.

We are located in Miller Junction off Millers road Altona North Victoria. Please click here to be directed to a Map.

Right next to Bunnings & AutoBarn

Hire collection & drop-offs will need to occur between Jenjo business hours: Monday-Friday 9am-5pm
Please email us if you need require delivery

We dispatch all our products in its original carton which displays a Jenjo Logo and the product name.

Due to the size and weight of the products we are unable to offer any gift wrap services.

 

 

  • Paypal: Is a direct payment method which is cleared straight away
  • Credit Credit: Is a direct payment method which is cleared straight away
  • Bank Deposit: Can take up 3 business days to clear depending on which bank your with. (Jenjo Games is with the Commonwealth Bank)
  • Paypal eCheque: Can take upto 2-5 business days to clear.
  • Telephone Orders: Are accepted, please have credit card details ready.
  • Cash on Pickup: Is welcomed.

Accessories, Hire Packs & Playroom Packs are NOT eligible for any discounts.

Please note you an only use 1 coupon code at checkout.

Any orders that are change of mind will need to be returned to our warehouse with the original package and have all contents included. Once the item has been returned and checked you will be refunded the cost of the item only. Any return shipping must be covered by the customer.

Products must be returned in the original packaging and the item must be returned to the warehouse in full.

All returns must be returned within 30 days of dispatch date.

For any Returns enquires please contact us via Email.